Product Director · Live Ops · Epic Online Services

I build the platforms
that power games
at scale.

Product Director for Epic Online Services and Web Tools at Epic Games. 16+ years delivering live games, platforms and infrastructure across AAA studios, FinTech and beyond. BAFTA member. IGDA mentor.

16+Years in Tech & Games
9.2m+concurrent players
150+People back into jobs
Alexander Rehm

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What I bring
Live Ops & GaaS
End-to-end live service delivery — road-to-live planning, event strategies, monetisation, incident management and disaster recovery across AAA titles.
Platform & Tools Product
Defining and shipping developer-facing tools and services: account, entitlement, social, anti-cheat, analytics and content management at scale.
BI & Data
Data-informed operations — game telemetry pipelines, Tableau dashboards, observability and analytics driving player-first decisions.
Leadership & Team Building
Built and led multi-disciplinary teams across Operations, Release, QA, BI, Engineering and Support — on-shore and off-shore, up to 300 people.
Security & Compliance
ISO 27001, ISO 9001, PCI DSS and GDPR delivery at CTO level — built enterprise-wide programmes ahead of schedule and under budget.
Mentoring & Community
BAFTA member · IGDA mentor · 200+ sessions · 150+ people supported back into the industry. Active advocate for a more open, accessible games sector.
About me

I'm a Product Director, LiveOps & Analytics at Epic Games, working with cross-functional teams to deliver the tools and services that help developers create, manage and publish gaming experiences across every platform.

Over 16 years I've directed live operations at some of the industry's most ambitious studios - from Creative Assembly (Total War, HYENAS, Alien: Isolation), to Jagex (RuneScape) to People Can Fly (Outriders, Lost Rift, Gears of War: E-Day) and now Epic (Fortnite, Epic Online Services) - leading multi-disciplinary teams across Operations, Release, BI, Engagement, Security, and QA.

Outside of the day job, I'm a BAFTA member, an IGDA mentor, and have spent the past few years actively supporting the games community - over 200 mentor sessions in 2023 alone, and helping 150+ individuals back into work since 2022.

Epic Games · Product DirectorEpic Online Services; Tools, LiveOps & Analytics - helping developers ship on any platform
AAA Live OperationsCreative Assembly, People Can Fly, Epic Games, Jagex - GaaS, road-to-live, publishing, monetisation, retention, UA & release
BAFTA member · IGDA mentor200+ mentor sessions · 150+ people supported back into the industry
CTO · Head of TechnologySmartSpace, Blackhawk Network, NVG - SaaS, PaaS, ISO27001, PCI DSS, FinTech
Clients I've worked with
Barclays
Siemens
EasyJet
Santander
Virgin Holidays
Qantas Holidays
Marvelous Europe
People can Fly
Creative Assembly
Whitbread PLC
Trek America
Visit Scotland
Rising Star Games
Cumbria Tourism
Visit England
Visit Wales
Visit Peak District
Caffè Nero
+ many more

Get in touch

Looking to bounce ideas, need some pro bono advice, or just want to grab a coffee? I'd love to hear from you.

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